

To solve the problem in the eyes of the consumer that doesn't read the wall street journal and isn't computer savvy enough to actually understand the differences Microsoft needs a strong and "new" campaign of their own. What better way to say that the new system doesn't have the problems of the first than creating an absolutely new campaign to promote it?
This is a matter of positioning in the mind of the consumer. It doesn't matter where the company believes they are positioned because it doesn't sell until the customers believe it. So they need to develop a new marketing campaign that will move their seen functionality, ease of use, and it factor towards where they want it to be
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